How can we help?
Find a quick answer below, or send a message to customer support. We read every message.
Quick answers
Recovery keys and backups
Lost a device or forgot a pattern? Your recovery key and an encrypted backup restore access. Revault cannot reset a vault for you.
Sharing files
How expiring shares, access limits and web share links work, and what a recipient needs.
Security model
The cryptography behind Revault, what the service can see, and the limits of protection.
Privacy Policy
What Revault stores, what stays on your device, and how support messages are handled.
Contact customer support
Describe what happened and which app you use. Add your email address so we can reply.
Never send your recovery key, vault pattern, passwords or private files. Support will never ask for them.
Prefer email? Write to support@revaults.app.